What is the difference between risk management and quality management?  It often seems odd to use the terms “risk” and “quality” in the same context but in modern business management there is a close synergy.  Implementing ISO 9001: 2015 seeks to provide an efficiency that has a proactive aim of understanding customers’ needs, responding to them and getting things right first time, all to customers’ satisfaction.  The Fine Consultancy has been active in implementing such business practices and making sense of quality for more than twenty years, primarily within the security industry.


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